Frequently Asked Questions
- Who is Partner Marketing?
- Once I place an order, how long should it be before I receive my product?
- How do I pay for my order?
- What if I need to return or exchange a product I ordered?
- Can I get a discount if I order a large quantity of a specific item or items?
Who is Partner Marketing?
Partner Marketing is promotional products and services company located in Winter Haven, FL. Partner Marketing is an approved supplier of officially licensed Publix branded apparel and gifts.
Once I place an order, how long should it be before I receive my product?
Once an order is received by Partner Marketing, in-stock items will ship via UPS ground or USPS Priority Mail within five business days. If an item is out of stock or unable to be shipped within five business days, you will be notified by email if you provided an email address.Typical transit time is expected to be two to three business days. For special campaigns such as Publix Serves, March of Dimes and United Way please allow two to three weeks for delivery.
How do I pay for my order?
You can pay with Mastercard, Visa, Discover, or American Express.
What if I need to return or exchange a product I ordered?
Orders may be canceled at any time prior to shipping.
Partner Marketing understands that sometimes it is necessary to return or exchange an item after it has been shipped.
To expedite your return, if possible, please include your packing slip with your returned items and follow these three easy steps:
- Please include a note indicating why you are returning the item (wrong size, wrong item, etc.)
- Tell us what you would like us to do: Would you like us to exchange the item or credit the card originally charged?
- Please provide an e-mail address and daytime telephone number in case we have any questions.
Please send your return to:
Partner Marketing – 363 Returns, 4930 Dundee Road, Winter Haven, Fl 33884
For returns received by Partner Marketing within thirty (30) days of Customer’s receipt of the item, Partner Marketing will gladly credit the purchase price of the item to the account on file for the order, but you will not receive a refund of your shipping charges. If you are a requesting an exchange Partner Marketing will ship the exchange to you at no charge.
If the content of the package does not match the order placed or the item is defective, Customer may return the item and either: (1) have a replacement sent at no additional charge or (2) have all transaction charges, including shipping, credited to the account on file for the order.
To return an item that does not match the order placed, or is defective, please email firstname.lastname@example.org . Please include your order number in the subject field of your email.
No returns or exchanges will be accepted after 30 days of receipt. Except for items in which the defect was not apparent with 30 days of receipt.
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Can I get a discount if I order a large quantity of a specific item or items?
Yes. Please call the Company Store for details and more information. Company Store hours are from Monday through Friday 9:00a.m. - 5:00p.m. Eastern Standard Time.